Governance & Clinical Resilience

Governance ensures privacy and security measures are incorporated into every digital health decision. To reflect the importance of governance, NIST CSF 2.0 includes “Govern” as a core function, and the 405(d) Health Industry Cybersecurity Practices (HICP) names Cybersecurity Oversight & Governance as a top practice.

First Health provides clients with advisory services and program development to support entities with the review, development, adoption of the governance program, as well as effective policies and technologies for governance program development.

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Governance & Clinical Resilience

AI Advisory

Successful AI adoption begins with foundational governance, already established for many healthcare entities.

First Health assists clients with assuring AI adoption is built upon sound governance to reduce overall risks, ensure patient safety, and provide privacy and compliance to effectively address risks to the enterprise. We assess the current technology and policy posture to ensure successful AI adoption, rooted in industry standards and emerging Federal AI standards – built for cyber resilience.

Our team examines or develops company policies to identify and/or remediate gaps before implementation and trains employees on AI policies to reduce the risk of exposure, including potential risk factors and blocking ability to input company data and/or protected health data into natural language AI services.

Other AI advisory and governance services include:

  • Monitoring clients use of AI, as well as Congressional & regulatory AI policies
  • Evaluating current posture and use cases, validating capability of AI adoption
  • Examining existing security mitigations and tools to determine potential weaknesses
  • Supporting client with development of policies and governance structures needed to safely and securely use AI and machine learning (ML) within the organization

Governance & Clinical Resilience

IT & Security Governance

First Health supports healthcare entities with evaluating the cyber posture and understanding of all personnel, policies and procedures tied to leadership reporting and other communication channels, as well as the development, customization, and adoption of governance polices that follow recommended measures outlined in NIST 2.0, HICP, Cyber Performance Goals (CPGs), and relevant standards. 

  • Establish roles and responsibilities  
  • Instill education and awareness  
  • Remote use policies  
  • Implement acceptable use and email policies  
  • Establish incident response and disaster recovery plans  
  • Provide guidance on personal device use

Governance & Clinical Resilience

Digital Health: Virtual Nursing

Our in-patient virtual nursing prototype supports clients with nurse recruitment and retainment and staffing shortages and to reduce reliance on agency nurses. Piloted on multiple inpatient units across the U.S., our security-first methodology ensures the technology, workflow, and workforce are able to reduce risk and increase efficiencies. 

First Health’s proven methodology and experienced cyber clinicians support clients with developing an in-patient virtual nursing program built with security-in-mind to reduce burnout and clinician workload by enabling external support at the bedside.

Our team reviews clients’ current technology options to determine if they meet recommended program standards and provide clinicians with education and training throughout the project workflow. 

First Health works with clients to review applicable existing documentation and/or provide new documentation for the operation & ongoing maintenance of the virtual nursing program, while identifying success measures for post-implementation. 

Our virtual nursing program provides successful, data-proven results to clients, including:

Improvements in:

  • Patient Care
  • Nursing Retention & Morale
  • Revenue Increases
  • Clinical Mentoring

Decreases in:

  • Labor Cost / Travel Nursing Cost
  • Nursing Turnover
  • Patient Length of Stay
  • Clinical Staff Workload

Governance & Clinical Resilience

Digital Health: Cyber Clinicians

Digital health can decrease the burden on clinicians. But if they aren’t included in technology efforts, adoption is likely to fail, communication will remain siloed, and tech will be under-utilized. Optimizing capabilities is necessary for the growth and innovation of the healthcare environment, but only if processes, policies, and technologies are rooted in cyber resilience.

Developing and implementing cybersecurity policies, procedures, and processes creates expectations for workforce members and enables consistent adoption of behaviors.

First Health’s leadership has first-hand experience in the healthcare environment and understands the elements needed to create effective policies and procedures to govern every aspect of the healthcare enterprise and clinical environments.

Our cyber clinicians, registered nurses with IT & cybersecurity experience, ensure entities see the broadest ROI by implementing cybersecurity & tech policies and solutions with a holistic approach that considers all workflow and workforce members for greater cyber resilience.

First Health works with clients to develop and adopt clearly articulated cybersecurity policies for all employees, business partners, and third-party vendors relevant to data, applications, systems, and devices they are authorized to access and the consequences of unauthorized access attempts.